Terms and Conditions

Your use of this website constitutes your agreement to be bound by the following terms and conditions. (And have we mentioned how happy we are that you’re here? Thanks for stopping by!)

Copyright and Ownership
Except where credited, everything on this website is the intellectual property of Bike-Ready. Our bags, rack, and gear are all of original and proprietary design—you may not reproduce them in any way for commercial gain. You are welcome to share our writings or photos, with the proper attribution. We happily encourage you to create your own photos of your Bike-Ready gear in action, and to share them far and wide.

Privacy and Security
When you order from us, we collect information including: your name, address, email address, phone number, and credit card number. We do not share your information with any outside parties except to the extent necessary to fulfill your order. Your credit card transaction is processed via Stripe and protected by their rigorous security practices. If you have any questions regarding privacy or security, please don’t hesitate to get in touch.

Refunds/Returns
First, let us be clear: if there’s any issue with your Bike-Ready product, we want to know about it, and we will do everything we can to make it right. In general, we will accept returns of like-new products within thirty (30) days of the purchase date. If at any time you discover a defect in your Bike-Ready gear, let us know. We’ll repair or replace it. Custom products, in general, may not be refundable, unless there is a defect in the workmanship. None of this is carved in stone. Our aim is to satisfy you, our customer, and we promise to work with you on a solution.
Keep in mind: no returns will be accepted without prior authorization—please call or email to make the arrangements.

Cancellations
For stock items, you may cancel your order and receive a full refund at any time before the item is shipped. For custom work, cancellation terms will be dictated by the exact nature of the order (item type and number, special or unusual features/fabrics/components, etc) and at what point in the production process the cancellation is initiated. For any cancellation, contact us promptly by phone or by email.

Sales Tax
As required by North Carolina state law, we collect sales tax on all purchases shipped to a North Carolina address. We charge a flat 7% for simplicity (the actual rates vary by county, from 6.75-7.5%). We are happy to refund the 0.25% difference if your purchase is shipped to a county with the lower rate—just ask!
And please note: if you’re buying from some other state, there’s a good chance you’re still required to pay sales tax on your Bike-Ready purchase—it is your responsibility to properly report your purchase and pay the appropriate sales/use tax in your state.

Shipping Policies
We ship by United States Postal Service. Bike-Ready is not responsible for any damage that may occur during shipping, nor are we liable for any additional customs fees. Insurance and tracking are automatically included when you choose Priority Mail Express™ or Priority Mail® (some limits apply; more info at USPS.com). If you would prefer a shipping option you don’t see listed, please contact us. We may be able to offer alternate carriers; you would pay any associated additional costs.

If you’re in the Asheville area, we do offer a “Local Pickup” option. If you choose this shipping method, we will contact you to arrange a pickup time and place. If you do not show up and do not contact us within thirty minutes of the agreed-upon time, we will ship your order via USPS First-Class Mail® to the address you provided upon checkout. You will be responsible for all associated shipping fees.

Liability
We use our best judgment when providing information on this site, and we ask that you do that same when reading it. Maybe we shared an article debating the risks and benefits of helmet use. We expect you to consider all the facts, do your own research/focus group polling/soul searching, and make your own decision as an informed individual about what level of noggin protection you do or do not choose to employ.
Or, if you prefer something more lawyer-y: We offer our own opinions and share what we find interesting for informational purposes only. Bike-Ready is not responsible or liable for the accuracy, usefulness, or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.

These terms and conditions are subject to change.
Questions? We’re always happy to answer. You know how to find us.